Every Agent built by BeargrassAI runs on a single rule and a four-step shape. The rule is what makes the Agent honest; the shape is what makes it usable on a small-business site.
Four steps. One rule. No made-up answers.
One. You approve a list of facts. Hours, services, prices, policies. Nothing lands on the site or in the Agent's mouth until you sign it.
Two. The Agent reads from that list, and only that list. If a visitor asks something the list does not cover, the Agent says so and offers to take a message.
Three. Booking and lead capture are available. Agent can hold a calendar, send an SMS when someone wants to be called, or hand off to your existing booking tool.
Four. Extra jobs on request. If you need the Agent to do more than answer (take a booking, sort a question to the right person, run a quick intake), that is included. Not a separate price.
Why the Agent does not guess
The Agent never makes up an answer, because it is not allowed to. Every answer traces to a fact you approved. If the fact is not there, the Agent does not guess. It does the safe thing: offers to pass a message to a person. That is the only way a small business can put an AI in front of customers without risking an invented price, an invented policy, or an invented promise. "I do not know" is a feature, not a failure.
Why we say Agent, not chatbot
Chatbots have a history of scripted, broken, and frustrating answers. The Agent is a different category. It is built, configured, and trained on your actual approved facts. Some BeargrassAI client sites show the Agent as "Assistant" when their own brand register calls for softer language. Never "chatbot," never "bot," never a cute name. The Agent stands on its own.
Talk to Mark about adding an Agent
The Agent requires The Website as its foundation. Start there if you have not already.
Talk to Mark about adding an Agent